IT Help Desk Solutions in Miami
Does your business need IT help desk services?
We deliver top technical IT Services and IT Support solutions via our award winning service desk and on-site field technicians 365 days a year 24-7.
Our certified techs provide real-world experience in effectively assessing any computer or communications trouble you may be having along with recommendations for a solution.
Agents are local and speaking your language clearly. We have bilingual agents speaking English and Spanish.
Guaranteed Service Levels
Our SLAs are carefully crafted to insure that we are able to deliver on our promise. Depending on the type of account size, the applications you run or intend to be running, is how we factor in your SLA. Using KPIs or “Key Performance indicators” allow us to keep track of our service desk and how fast we are resolving problems for your business.
Getting Started
Our Help Desk Services are typically geared towards clients looking to establish Managed IT Services. The on-boarding process is quite simple and efficient through our Technical Account Managers assigned to your account. They will work closely with you in making sure your business is able to obtain the IT support they need through various channels such as emails, chat, texting or calls.
Remote Access and IT Support
Our service desk or help desk works together with our Level2 IT Services team which typically goes out to your location when remote support or help desk is unable to correct the problem remotely. We tool our service desk technicians with all the available software to be able to help them correct the issue you are having. Delivering remote IT support via our Service Desk enables us to provide quick IT Services to the problem at hand so your businesses has no interruptions.
As a full service Managed IT Services provider, we can help your business with establishing a Business Continuity/Disaster Recovery Plan and most importantly a teleworking solution in preparation for weather related events such as Hurricanes in Miami, Florida.
Speaking of partners, we are authorized partners with many different technology companies which enable us to provide the right solution for your business and budget.
For more information call us today to schedule your free consultation and learn how we can help.
IT HELP DESK KEY FEATURES
Qualified and Friendly Support Staff
Effective help desks are built on the quality of the staff who provide them. The end-users of help desks need to be assured that their inquiries will be handled professionally and promptly. Therefore, empathy staff with strong interpersonal skills are crucial to the delivery of the service. They should also have the technical skills to handle the most common IT problems.
An effective ticketing system
We offer an extraordinary standard of excellence in Support IT Without a well-designed technology system, it is impossible to provide the best service for end users. Using ticketing systems allows end-users keep track of issues raised, track the status of issues and allow multiple stakeholders with different expertise to work together on complex problems. A good IT support desk will have a ticketing system that is efficient.
An efficient issue tracking system
An essential element of providing above-average IT support is the efficient recording of issues and bugs that end users are experiencing with the hardware and software they are using. IT support companies, therefore, need to ensure that the helpdesk agent, engineers, and managers can keep track of the issues through to their complete resolution. A good tracking system will keep the end-user up to date on the status of the problem.
Monitoring and Analytics
A well-functioning IT support helpdesk must include analytics on the side of the service provider. This will allow IT managers to gain insight into common issues as well as possible solutions for end users. These valuable data can be used for improving the efficiency and satisfaction of the end-user's support ticket handling.
Customer Feedbacks
IT support companies need to learn from their mistakes and successes, so customer feedback is essential to this process. A good IT help desk should allow end-users to provide the support team with details of how they feel their issue has been dealt with, once the ticket has been closed.
IT Help Desk Solutions in Miami
Does your business need IT help desk services?
We deliver top technical IT Services and IT Support solutions via our award winning service desk and on-site field technicians 365 days a year 24-7.
Our certified techs provide real-world experience in effectively assessing any computer or communications trouble you may be having along with recommendations for a solution.
Agents are local and speaking your language clearly. We have bilingual agents speaking English and Spanish.
Guaranteed Service Levels
Our SLAs are carefully crafted to insure that we are able to deliver on our promise. Depending on the type of account size, the applications you run or intend to be running, is how we factor in your SLA. Using KPIs or “Key Performance indicators” allow us to keep track of our service desk and how fast we are resolving problems for your business.
Getting Started
Our Help Desk Services are typically geared towards clients looking to establish Managed IT Services. The on-boarding process is quite simple and efficient through our Technical Account Managers assigned to your account. They will work closely with you in making sure your business is able to obtain the IT support they need through various channels such as emails, chat, texting or calls.
Remote Access and IT Support
Our service desk or help desk works together with our Level2 IT Services team which typically goes out to your location when remote support or help desk is unable to correct the problem remotely. We tool our service desk technicians with all the available software to be able to help them correct the issue you are having. Delivering remote IT support via our Service Desk enables us to provide quick IT Services to the problem at hand so your businesses has no interruptions.
As a full service Managed IT Services provider, we can help your business with establishing a Business Continuity/Disaster Recovery Plan and most importantly a teleworking solution in preparation for weather related events such as Hurricanes in Miami, Florida.
Speaking of partners, we are authorized partners with many different technology companies which enable us to provide the right solution for your business and budget.
For more information call us today to schedule your free consultation and learn how we can help.
IT HELP DESK KEY FEATURES
Qualified and Friendly Support Staff
Effective help desks are built on the quality of the staff who provide them. The end-users of help desks need to be assured that their inquiries will be handled professionally and promptly. Therefore, empathy staff with strong interpersonal skills are crucial to the delivery of the service. They should also have the technical skills to handle the most common IT problems.
An effective ticketing system
We offer an extraordinary standard of excellence in Support IT Without a well-designed technology system, it is impossible to provide the best service for end users. Using ticketing systems allows end-users keep track of issues raised, track the status of issues and allow multiple stakeholders with different expertise to work together on complex problems. A good IT support desk will have a ticketing system that is efficient.
An efficient issue tracking system
An essential element of providing above-average IT support is the efficient recording of issues and bugs that end users are experiencing with the hardware and software they are using. IT support companies, therefore, need to ensure that the helpdesk agent, engineers, and managers can keep track of the issues through to their complete resolution. A good tracking system will keep the end-user up to date on the status of the problem.
Monitoring and Analytics
A well-functioning IT support helpdesk must include analytics on the side of the service provider. This will allow IT managers to gain insight into common issues as well as possible solutions for end users. These valuable data can be used for improving the efficiency and satisfaction of the end-user's support ticket handling.
Customer Feedbacks
IT support companies need to learn from their mistakes and successes, so customer feedback is essential to this process. A good IT help desk should allow end-users to provide the support team with details of how they feel their issue has been dealt with, once the ticket has been closed.