Remote Hands Services – IT Support
Searching for reliable remote hands or smart hands services in North America? Do you have a need for operational data center support services, remote physical management, or installation of new infrastructure? Are you currently, experiencing a server or network outage that needs immediate physical on-site smart-hands attention?
As a Managed Service Provider located in Miami, Florida delivering next-gen solutions in networking, cloud, telephony and cybersecurity our staff is generally more skilled than rack and stack technicians. We understand the implications of these changes and work with you to make them seamless with no service interruptions. Our techs are experts in Smart Hands services assisting with staging new equipment for remote configuration by your team.
So, whether the issue is at any of the data centers we serve or just simply one of your remote branches or office, we have the local technicians and engineers that can assist on all your remote hands needs.
Troubleshooting and Provisioning With Smart Hands
Simply too far and expensive to just take a flight and swap out a network switch or maybe vacate a rack and stack servers? Our technicians are trained to be the eyes and hands for helping you manage your infrastructure or project. Below are most of the services we provide. We are authorized resellers and partners for Cisco, Juniper, Fortinet, Arista and others. Therefore, we are able to not only procure the equipment needed by but also help you stage them as well.
Data Center Services
- Provide onsite technical assistance
- Help Deploy Cisco Meraki or any Cloud Based Wireless
- Network or Server Infrastructure installations (rack and stack)
- Change out any type of line cards or GBICs
- Install or Replace Blade Servers
- Label infrastructure or cabling
- Help with your asset management tasks
- Power cycle any equipment
- Test AC AMP readings
- Re-allocate equipment across other racks
- Patch Panel Installations and Wiring
- Provide any visual assessments
- Install Cloud Managed Access Points
- Add, Change or Remove any DMARCs.
- Shipment and Receiving Functions
- Assist with IPMI or DRAC configuration
- Provide Assistance w/Logistics and Packaging
Customers
- Internet Service Providers
- Cloud Computing Service Providers
- DDoS Protection Service Providers
- Hosting Companies
- Cybersecurity and Performance Providers
- Network Intelligence Providers
- Multinational Companies
Staging and Testing
Our smart hands technicians can also stage shipped equipment.They are also equipped with the latest technology in electrical testing and network testing to certify cabling. Our goal to help you get your infrastructure racked and stacked quickly and successfully. Whatever the objective our technicians and in-house engineers will work with you in arranging what you need done.
Hardware Procurement
Through partners and vendors we are able to procure server or network hardware. So rather than dealing with separate ordering and then tracking your package to the data center, we can do the hardware procurement as well. We take care of the logistics in getting it ordered shipped and racked!
Our Guarantee
Our goal is to provide not only the remote hands you need, but also to deliver experienced network engineers and system administrators to go that step further when needed. Expect more…
Remote Hands or Smart Hands Services
Searching for remote hands in North America? Do you have a need for operational support services for remote management, installation of new infrastructure at a data center or branch office? Or perhaps you are currently, experiencing a server or network outage that needs immediate attention in changing out equipment? We have local standby technicians and infrastructure engineers throughout Miami, South Florida and the USA ready to help with your critical needs.
Simply too far and expensive to just take a flight and swap out a cable to change out some equipment? Whether it is at one of the data centers or even a branch office, our technicians are trained to be the eyes and hands for helping you manage your infrastructure in the US whether data center or branch offices.
Services
- Provide onsite technical assistance
- IPMI or DRAC IP setup
- Remote Access Laptop Connect
- NICGBIC or Fiber Modules Replacements.
- Infrastructure installations (rack and stack).
- Change out any type of line cards or GBICs.
- Storage Hard Drive Replacements
- Help with your asset management tasks.
- Power cycle any equipment.
- Test AMP readings to rack
- Re-allocate equipment across other racks
- Patch Panel Installations and Wiring.
- Provide any visual assessments.
- Work With Data Center to Achieve Upstream
- Shipment and Receiving Functions.
- Provide Assistance w/Logistics and Packaging
Our technicians can stage any shipped equipment for testing and final installation.They are also equipped with the latest technology in testing power requirements and network testing gear as well (Fluke testers). Essentially or primary goal to help you get your infrastructure racked and powered up. We will work with you and the data center or facilities manager in arranging what you need done for your rack, cage or even branch office here in our hometown of Miami or throughout North America.
All of our remote hands or smart hands technicians skilled in infrastructure management, installations and troubleshooting.